ZeniMax to refund consumers for Fallout 76

The ACCC has found consumers may be entitled to a refund for faulty experiences with Fallout 76.
Nov 1, 2019

The ACCC has found that ZeniMax developers of online game Fallout 76, the followup to 2015’s Fallout 4,  had likely misled Australian customers about their rights and that customers could get a refund.  

Customers who requested a refund for the game when they experienced a variety of faults such as online server problems, lag and graphical issues were told they weren’t able to claim a refund.

The findings which have been accepted by parent company ZeniMax Media Inc as well as Australian and European subsidiaries, and customers who contacted the company between the 24th of November 2018, just two weeks after the game launched, and the first of June this year could get their money back.

ACCC Commissioner Sarah Court said in statement that individual policies cannot contradict Australian Law.

“When a consumer buys a product it comes with automatic consumer guarantees, and retailers must ensure their refunds and returns policies do not misrepresent what the Australian Consumer Law provides,” Ms Court said.

Customers who accept a refund will no longer have access to the game.

A full version of the undertaking can be found on the ACCC website.